Question 1

How do I become a verified seller?

Accepted Answer

To become a verified seller, complete your profile with business information, upload required documents (business registration, ID), and our team will review your application within 2-3 business days. Verified sellers receive a badge and higher visibility in search results.

Question 2

What are the marketplace fees?

Accepted Answer

Japan Convoy Market charges a 5% commission on successful sales. There are no listing fees or monthly subscription costs. Payment processing fees (2.9% + $0.30) are charged separately by the payment provider.

Question 3

How do I receive payments for my sales?

Accepted Answer

Payments are processed through our secure payment system. Once a buyer completes payment, funds are held until delivery is confirmed. Payouts are then transferred to your linked bank account or PayPal within 3-5 business days.

Question 4

What if a buyer wants a refund?

Accepted Answer

Our return policy allows buyers to request refunds within 7 days of delivery for items not as described. As a seller, you can offer additional return options. For disputes, our support team mediates to find a fair resolution.

Question 5

How do I ship products internationally?

Accepted Answer

You can use your preferred shipping carrier or our partner carriers (DHL, FedEx, EMS). Always provide tracking information and ensure proper customs documentation. We recommend insuring valuable shipments.

Question 6

Can I offer bulk/wholesale pricing?

Accepted Answer

Yes! You can set up tiered pricing for bulk orders directly in your listing. This is especially useful for B2B buyers who purchase in larger quantities. Contact support for advanced wholesale features.

Question 7

How do I handle buyer inquiries?

Accepted Answer

Respond to buyer messages through the Messages section in your dashboard. We recommend responding within 24 hours to maintain good seller ratings. Quick responses also improve your search ranking.

Question 8

What happens if my listing is removed?

Accepted Answer

Listings may be removed for violating our guidelines (see Listing Guidelines). You'll receive an email explaining the reason. You can appeal the decision or modify your listing to comply with our policies.

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