FAQ

We are a company that helps individuals and businesses purchase products from Japan. we are the middleman between the buyer and the seller and help with product sourcing, negotiations, payment, and shipping.

Japan Convoy can help you purchase a wide range of products, including electronics, fashion items, food and beverage, home goods, cars parts and more. we also help with sourcing hard-to-find items or limited edition products.

We will help you overcome language barriers, navigate cultural differences, and avoid scams or frauds that can occur when buying directly from Japan. We also provide professional and reliable services, such as product inspection, quality control, and secure payment methods.

The cost varies depending on the type of product, the quantity, and the services you require. Typically, we charges a commission fee or a service fee, which is a percentage of the total purchase price. We may also charge for additional services, such as shipping, customs clearance, or insurance.

To place an order, you need to provide us with detailed information about the product you want to purchase, including the brand, model, specifications, and quantity. We will then provide you with a quote that includes the total cost, including their fees and any additional services. If you agree to the quote, you can make the payment, and we will proceed with the order and arrange for shipping.

The delivery time depends on various factors, such as the type of product, the shipping method, and the destination. Typically, it can take between 1-4 weeks for your order to arrive. We will provide you with a tracking number so that you can monitor the shipment’s progress.

If the product arrives damaged or defective, the agency will work with you to resolve the issue. They may arrange for a return or exchange, depending on the circumstances. We will also provide you with assistance in filing a claim with the shipping carrier or the product manufacturer.